Terms and Conditions of Business

1. Scope of the Agreement

This Agreement outlines and covers the routine preventative maintenance, inspection and support services provided by A-Secure Electronic Security Ltd to you [the client].

This Agreement shall commence only when signed by the client or when necessary, on behalf of the client and by A-Secure Electronic Security Ltd.

2. Preventative Maintenance Services included

All scheduled preventative maintenance services shall include:

• One (1) scheduled preventative maintenance visit per annum.
• Full testing of all detection devices, sounders and control equipment ensuring that the system is in good working order. Includes signal testing with ARC (if monitored).
• Checking and replacement of system batteries when required (parts charged separately unless otherwise agreed).
• Confirmation of system operation and user functionality including support for App/Smartphone integration (App subscription fees are charged separately if applicable).
• Advice on system upgrades or changes.
• Corrective maintenance and/or any other identified work required will only be undertaken upon agreement from the client to do so. This may need a separate quotation and a scheduled visit.
• 24/7 telephone support for system faults (call out charges may apply where applicable).

3. Exclusions

The following are not included within your maintenance agreement:

• Any repairs required due to misuse, vandalism including damage caused by burglary or attempted burglary, unauthorised tampering, fire, flood, lightning or other environmental damage.
• Consumables (e.g batteries, fob’s) which parts will be charged separately unless otherwise agreed.
• Faulty parts which require replacement.
• System upgrades or replacements.
• Remote system Apps subscription fees.
• Monitoring or police response services.

Where a maintenance contract has not been agreed then A-Secure Electronic Security Ltd reserve the right to not provide out of hours support in the event of an emergency.

4. Fees and Payment

Annual Maintenance Fees are to be paid in full within 14 days of the invoice date.

Any invoice queries should be received in writing within seven days of receiving the invoice.

Additional call out services provided will be invoiced separately and are to be paid in full within 7 days of the invoice date. Parts are not included and will be charged as extra.

Call out services provided on bank holidays will be charged in line with emergency call out services/out of hours.

Any invoice queries relating to the call out services provided should be received in writing within two days of receiving the invoice.

Remote access App subscription fees are dependent on the App provider and will be charged as per agreement with the client (if applicable).

Our fees will be reviewed annually, in which written notice will be provided to the client if any changes are made.

Outstanding invoices past the due date can result in legal proceedings to recover any unpaid invoices and the possibility of extra charges either before or after legal judgement.

5. Terms and renewal

The maintenance contract shall commence from the date signed by the client and continue for an initial term of 12 months, automatically renewing annually on receipt of the payment for the maintenance visit unless terminated by either party with 30 days’ written notice.

Maintenance appointments are to be scheduled at least 14 days prior to the maintenance contract set out in this Agreement.

6. Client Responsibilities

The following responsibilities as the client should apply:

• Allow maintenance access at agreed times.
• Ensure clear access to all equipment for maintenance visits.
• Notify A-Secure Electronic Security Ltd of any faults or system tampering.
• Operate the system in accordance with the manufacturer’s/user instructions.

The client must consent with A-Secure Electronic Security Ltd to use, mention, reference, tag, or otherwise associate the name A-Secure Electronic Security Ltd or any confusingly similar variation thereof on any social media platform, including but not limited to Facebook, Instagram, TikTok, LinkedIn, YouTube, or Twitter and any new platforms developed during the term of this agreement. This includes:

• Making posts, comments, or mentions.
• Sharing photos, videos, or content related to business operations, employees, or clients without consent.
• Posting business logos, trademarks, or other intellectual property associated with A-Secure Electronic Security Ltd.

Breach of this clause will be considered a material breach of this agreement and may result in legal action, including injunctive relief and damages.

7. Liability

A-Secure Electronic Security Ltd is not liable for any loss or damage caused by system failure, unless caused by proven negligence. Nor for any indirect, incidental, or consequential losses or any interruptions caused by third parties (e.g. network outages).

A-Secure Electronic Security Ltd is not liable for failure to perform obligations due to events beyond their reasonable control (e.g. strikes, natural disasters, pandemics).

8. Issue Resolution

Any service-related issues must be submitted in writing to info@a-secure.co.uk and will be investigated promptly.

A preliminary response or resolution will be given to the client within 5 working days, in which the client may be asked to provide supporting evidence such as photographs or documentation.

If resolution is not achieved, the matter may be referred to mediation before legal proceedings are initiated.

9. General

This Agreement shall be governed by the laws of England and Wales.

Any quotations given to the client is valid for 30 days from the date of issue.